Privacy Policy - Neena Jewellers

At Neena Jewellers, your privacy is our priority. This policy explains how we collect, use, and protect your personal information when you use our services, including online jewellery shopping, DigiGold/DigiSilver savings, and jewellery Saving schemes. We operate in full compliance with Indian laws, including the Saving schemes Act, 1982, IT Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020.

1. Company Details

• Business Name: Neena Jewellers
• Trade Name: Neena Jewellers
• GST Number: 33AAXFN3759N1ZC
• Address: D.No.09/8-39, Post Office Road, Tirupathur Tk, Tirupattur, Sivaganga, Tamil Nadu 630211
• Phone: 94875 66145
• Email: sales@neenajewellers.com

2. Information We Collect

Personal Data

• Name, Date of Birth, Contact Number, and Email
• Aadhaar, PAN, and other KYC documents
• Address and bank details
• UPI ID, credit/debit card or net banking info

Usage Data

• Device, browser, and IP details
• Login time, session activity, and user preferences
• Location data (only with your consent)
• Purchase and transaction history

3. Why We Collect Your Data

• To process jewellery purchases, Saving schemes, and DigiGold transactions
• To complete KYC and comply with AML norms
• To ensure secure online payments
• To send notifications, plan updates, and promotional offers
• To comply with tax, legal, and audit requirements

4. Legal Compliance

• Saving schemes Act, 1982
• Information Technology Act, 2000 and IT Rules, 2021
• Consumer Protection (E-Commerce) Rules, 2020
• BIS standards for gold and silver purity
• Guidelines set by SEBI/RBI for digital transactions

5. Data Sharing Policy

We do not sell your personal data. However, limited data may be shared with:

• Secure payment gateways
• Vaulting and logistics partners
• Legal, regulatory, and audit bodies (as required)

All third parties are contractually obligated to maintain confidentiality and data protection standards.

6. Data Protection & Security

• 256-bit SSL encryption
• OTP & MPIN Based secure access
• Role-based internal controls
• Regular backups and periodic security audits
• Secure and encrypted data storage

7. Your Rights

• Access and correct your personal data
• Request data deletion and account closure
• Revoke consent for promotional messages
• Raise complaints regarding data misuse

To exercise your rights, email us at sales@neenajewellers.com.

9. Data Retention

• During your active relationship with Neena Jewellers
• For up to 7 years after service completion, as required by law

10. Children’s Privacy

Our services are intended for users aged 18 and above. If we detect data from a minor, it will be deleted immediately.

11. Updates to This Policy

This policy may be updated to reflect legal or operational changes. Any updates will be posted on this page. Continued use of our services confirms your agreement to the latest version.

Contact Information