Terms and Conditions - Neena Jewellers

Welcome to Neena Jewellers. By accessing or using our website, mobile application, or services including online jewellery shopping, Saving schemes, DigiGold/DigiSilver savings, and related features you agree to comply with the following Terms & Conditions.

1. Company Details

• Business Name: Neena Jewellers
• GST Number: 33AAXFN3759N1ZC
• Registered Address: D.No.09/8-39, Post Office Road, Tirupathur Tk, Tirupattur, Sivaganga, Tamil Nadu 630211
• Phone: 94875 66145
• Email: sales@neenajewellers.com

2. Acceptance of Terms

By using our services, you confirm that you are 18 years of age or older and accept all policies, including the Privacy Policy, Refund Policy, and other terms displayed on our website.

3. Services Provided

• Online sale of gold and silver jewellery
• Jewellery Saving schemes (daily/weekly/monthly)
• Digital gold and silver investments (DigiGold & DigiSilver)
• Quick saving and Gold SIP options

4. Pricing & Payments

• Prices are listed in INR and inclusive of applicable taxes.
• Rates vary based on live gold/silver prices.
• Payments accepted via UPI, credit/debit cards, net banking, and EMI.
• Pricing policies may change without prior notice.

5. Shipping & Delivery

• Products are delivered via trusted, insured logistics partners.
• Delivery timelines depend on location and item availability.
• Customers are responsible for providing accurate delivery details.

6. Saving schemes & DigiGold Plans

• Participation requires PAN, Aadhaar, and full KYC verification.
• DigiGold/DigiSilver is stored securely in certified vaults.
• Redemptions are governed by plan-specific terms and conditions.
• Early withdrawals may incur penalties or deductions.

7. Returns & Cancellations

If not applicable within 7 days for unused, non-customized items. Orders may be cancelled before processing.

8. Intellectual Property

All content on our platform including text, images, and branding is the property of Neena Jewellers and may not be reused without written permission.

9. User Obligations

Users must not:

• Engage in fraudulent or illegal activities.
• Use false credentials or impersonate others.
• Attempt to breach site or data security.

10. Limitation of Liability

Neena Jewellers is not liable for:

• Technical failures or website outages.
• Delivery delays caused by third parties.
• Market fluctuations affecting gold/silver prices.
• Losses due to customer errors or unverified transactions.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any legal disputes will be subject to the exclusive jurisdiction of courts in Tirupattur, Tamil Nadu.

We comply with:

• Information Technology Act, 2000
• Indian Contract Act, 1872
• Saving schemes Act, 1982
• Regulatory guidelines by RBI, SEBI, BIS, and other authorities.

12. No Services for Fraudulent Activities

Neena Jewellers strictly prohibits use of its platform for illegal or fraudulent activities, including but not limited to:

• Money laundering
• Scam investments
• Impersonation or misrepresentation

Accounts involved in suspicious activity will be terminated immediately.

13. Non-Responsibility for Misuse

Neena Jewellers is not responsible for:

• Third-party scams or frauds.
• Phishing attempts or fake communications.
• Unverified payment requests.

Users must verify all communications before making transactions.

14. Arbitration Clause

In case of disputes, both parties agree to resolve them through arbitration under the Arbitration and Conciliation Act, 1996, to be conducted in Tirupattur, Tamil Nadu, in English.

15. Disclaimer for Third-Party Misuse

Neither Neena Jewellers nor its digital service providers will be liable for:

• Fraudulent activities by impersonators.
• Misuse of communication channels.
• Financial losses from unverified actions.

Users are expected to exercise due diligence online.

16. Amendments to Terms

Neena Jewellers reserves the right to update or modify these Terms at any time. Updated versions will be posted on the website, and your continued use constitutes acceptance of the changes.

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